Can I just say that there is absolutely no excuse for the kind of behavior displayed in the screenshot (behind the cut)? This is what a new subscriber posted on a message board for an online slash story: ( Read more...Collapse )
ETA: I looked into this a bit and on the main page for the story, there's a big text box that says people who subscribed last year will be emailed a password but that people who subscribed from january onward should use their username as both the username and password, the latter being applicable to the subscriber in my screen shot.
So really I think if the subscriber had just gone to the story page, their problem would have been resolved. Perhaps that is why the author didn't respond.... Because the answer is so obviously there. They shouldn't be waiting for a password on the first place.and they should have checked thee actual website first.
Now that the issue is public though, the author should come out and explain that new subscribers should use their username as their password and not sit and wait for an email. Just to clear things up for potential new readers.